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Houses
Large, newer, frequently two systems, and usually installed by somebody who is no longer part of the conversation.
We write down what you own
On a first visit, before anything else, we record the model and serial numbers of every piece of equipment in the house, the installation date where it can be established, and what we can find about its warranty position. It takes ten minutes and it is the document most houses here do not have.
It matters for three reasons. It tells you whether a repair should be free in parts. It tells you what you are insuring and selling with the house. And it is the thing a manufacturer asks for first when a claim is made, at exactly the moment nobody can find it.
Six things
No cooling, no heat
Checked in order of cost. Capacitors, contactors, float switches, filters, thermostats and breakers before anything expensive is discussed.
Warranty lookup
Before we quote a part, we find out whether you should be paying for it. Sometimes the answer is no, and that is a conversation we would rather have than not.
Annual service
Dated, recorded and kept. It is also what a manufacturer looks for if a claim is ever questioned, so it is worth having on paper rather than in memory.
Two-system houses
Upstairs and downstairs systems age differently and fail differently. We record and service them separately rather than treating the house as one machine.
Duct and airflow
Leakage and static pressure measured. High static pressure shortens equipment life and it is one of the things examined when a failure is disputed.
Replacement
Sized from the house, permitted, tested, and registered with the manufacturer inside the window — by us, as part of the job.
Before a failure rather than after one
Registration has a deadline
Commonly sixty or ninety days from installation, and it is usually the difference between a longer parts term and a shorter default. It is free, it takes minutes, and missing it is entirely silent — nobody tells you.
Warranties usually follow the equipment, conditionally
Many manufacturers allow a transfer to a subsequent owner, sometimes on a shorter term and often only if it is registered within a window after the sale. If you bought the house, that is worth checking now rather than at a failure.
Maintenance records matter
Manufacturers generally expect equipment to have been maintained, and a disputed claim is where that gets examined. Dated service records are cheap insurance and most people have none.
We will tell you when you should not be paying us
If a part is covered, we will say so before we quote, and we will handle the claim properly. You will still pay for the labour, the refrigerant and any access — that is what a parts warranty means — but you will not pay for a component the manufacturer owes you.
What we will not do is promise a claim will be paid. That is the manufacturer’s decision. We will submit it correctly, give you everything we have and tell you honestly what we think the odds are.